• Why book a room through Madrid Rooms?

You get the same exact rooms as you would by going directly to any Madrid Housing Agency, but at our lower rate and with more flexible conditions.  Our Booking fee is only 50 euros per person.  Also, if you do not speak Spanish, the English speaking level at most of the Madrid Housing Agencies is good enough to deal with face to face, but not good enough to make your initial booking, which will set you up with a place you can go to when you first arrive, where you can leave your stuff and / or sleep until you can go into your specific agency's office and see them in person.  

• Where do the rooms come from?  Who does Madrid Rooms book the rooms through?

We do not own any of the flats.  We book all of the rooms in shared flats from established housing agencies in Madrid.  They do own a few themselves but get most of them from their own internal database of Madrid landlords.

• What does Madrid Rooms do with the request form and the money?  How does Madrid Rooms work?

Using the list of the top 5 metro stops you indicated that you want your flat to be near, we contact all of the Madrid housing agencies until we find you the best room available to start you out with when you first get to Madrid.  We then give the agencies your security deposit and pay them your rent to reserve you your room.

• Why do I have to pay when I send in the housing request form?  What if there are no rooms available when and where I want?

We can not reserve a room for you without paying the Madrid housing agencies at least one week's rent.  As soon as we pay the agencies, they give us your address and we immediately pass this information on to you with all of your specific agency's details.  Between all of the agencies there are always rooms available somewhere in Madrid.  Our aim is to start you out at the flat that best matches your request so that you will have a place to put your stuff and sleep when you first arrive in Madrid and until you can go into your specific Madrid housing agency's office and deal with them directly.

• Availability for specific dates in a specific area...?  Where are the rooms located?

The rooms are located all over Madrid.  Most no more than 20 to 30 minutes from the center by Metro or Bus.  We use the information from the housing request form to contact agency after agency until we book you the best room available for the dates you have indicated.  This will be the flat where you will start out at when you first arrive in Madrid.  If you like it, then you can continue to stay there for the rest of your time.  If you do not like it, then you can contact your specific housing agency and request a change to another room or another flat or just leave anytime after the time you have paid for is up.

• What if I do not like my room or flat?

No problem.  Just go into your specific housing agency's office and request another room or flat directly from them.  You will have to go into your specific housing agency's office anyway within your first 3 days in Madrid in order to register with your passport to claim your security deposit and / or to request more days, so you can also request a room or flat change directly from them if you are not happy with your room or you can request and pay for an extension if you are.

• How do I get my security deposit back from the Madrid housing agency at the end of my stay?

When you first arrive in Madrid you will have up to 3 days to contact your specific Madrid housing agency and schedule a time when you will go in person with your passport to register with them and ask them all of your questions.  If everything is okay at the flat when you check out and you do not owe rent for any additional nights, then you can schedule another time with the agency when you can go in and collect your security deposit at the end of your stay.

• How long do I have to stay if I just want to leave and do not want to change flats or rooms?

There is a 7 night minimum that you will have to pay in order to book the rooms, but you can pay for as many more nights that you need.  You can actually leave whenever you want, but will not be given back any money for unused rent, so try not to pay for any more nights that you are sure that you will need.  The agencies will keep all of the rent money and the booking fee and only give you back your deposit.

• I have a friend who wants to visit and stay over one weekend. What's the procedure?

You will need to ask your specific landlord and / or agency for permission at least two or three days in advance providing them with the names, ages and dates of the guests that will be visiting you at the flat and you will have to pay an extra rent / utilities supplement.  Usually 15 euros a night if they are provided with their own room in the same flat or 10 euros a night per person if they sleep in your room.

• What kind of housing is available in Madrid or does Madrid Rooms book?  Is there any other type of housing available?

Furnished single and double rooms in shared flats (one week minimum).  All of the established Madrid Housing agencies we book your room through will have other options for you to choose from.  You can deal with them directly once you are here in Madrid and have gotten in to see them at our lower prices.